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COVID FAQ

Spring Semester 2020
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    Will there be a spring semester or will BYU–Hawaii be closed?
    Spring 2020 Semester will only be offered remotely. Students will be able to complete courses wherever they reside.

    Remote classes will be taught in one of two ways:

    1. Remote sync –some classes will be synchronous - meaning that you will be required to connect electronically at a specific time (Hawaii Standard Time) for live instruction and discussion. These classes will show the time and days of your class in your Student Center.

    2. Remote non-sync - Some other classes will be non-synchronous - meaning that they will not have a time associated with them and assignments will simply be linked to daily or weekly deadlines. These classes will say “TBA” in your Student Center.
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    Are internships allowed for Spring2020 Semester?
    Students who have internships that are planned for the Spring 2020 Semester or summer break are encouraged to postpone these opportunities until later dates. Contact the Ho'okele Office for Career Services with any questions.
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    Will P/NP grades be given for Spring 2020 Semeseter?
    The traditional grading scheme will apply to the Spring 2020 Semester (i.e. normal letter grades of A, B, C, D, and F). The P/NP option that was adopted for the Winter 2020 Semester will not apply.
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    Will students be allowed to stay on campus?
    The Hales will be closed for the Spring 2020 Semester, beginning April 29. Temporary housing will be available while students wait for flights home and borders to open.

    TVA will remain available for families who have no other options.

    Student services, such as cafeteria, bookstore, recreation/exercise facilities, library, and computer labs, will be limited or closed.
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    What about international students?
    International students who can return home should do so. This applies to all international students, including IWORK students.

    International students who have left the U.S. by May 13 may choose to either take classes or request a Leave of Absence (LOA).

    International students who are unable to leave by May 13 (the last day for full-tuition refund) should plan to be enrolled in full-time courses, even if they leave at some point later in the spring so that they are in compliance with their federal visa status prior to leaving. They should finish their coursework from home and speak to instructors about any connection challenges they may face.

    Spring tuition funding will continue to be provided for IWORK students. IWORK students who leave campus will also have their payback requirements waived for the Spring 2020 Semester.
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    What if I can’t afford to go home?
    Funding for travel home and return to campus in the fall will be provided for students and their dependents based on need. Please complete the Emergency Travel Request form to apply for this assistance.
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    Will employment be available for students who stay on campus?
    After Hawaii’s “ Stay At Home/Work From Home ” order is lifted, we will do our best in cooperation with PCC to provide work projects until students can return home. Students will be paid only for hours worked.
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    How will my decision to enroll for the Spring 2020 Semester affect the number of semesters I have to graduate?
    We anticipate students should still be able to complete their studies within the time allotment provided by the current policy. A robust curriculum is being provided during the Spring 2020 Semester.

    However, a leave of absence may be approved for students who cannot take classes remotely.

    If you think your graduation date will be pushed beyond your allotted time because of this COVID-19 crisis, please work with your academic advisor to make reasonable accommodations to still finish within your allotment. If extra time is needed, your academic advisor can work with you to appeal for an extension. All COVID-19 related appeals for extensions must be submitted by the end of 2020.
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    I am returning home to take my courses during the Spring 2020 Semester. Will I still be eligible for the Student Medical Benefit plan?
    Student Medical Benefit coverage is provided to those in the U.S. who are registered for at least 8 credits in the Spring 2020 Semester. For those who are outside of the U.S. or not registered for the Spring 2020 Semester, full coverage will resume when you return to campus for the Fall 2020 Semester.
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    I would like to take a break during the Spring 2020 Semester and return for the Fall 2020 Semester. How can I take a Leave of Absence (LOA)?
    International students taking a leave of absence are required to return to their home country. Students wishing to take a Leave of Absence will need to fill out the Leave of Absence request form.
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    How will Spring Add/Drop work?
    Students may add/drop online through their Student Center ( mybyuh) until 5 pm HST, Friday, May 3.

    If a class shows full, a student may email the instructor to request permission to add. If the instructor is able and willing to add a student, the instructor will respond by email. The student must then forward this email permission to any academic advisor before 5 pm HST on Friday, May 1 to be added to the class. This email must specify the following:
    • Student Name and ID#
    • Course name and number (e.g. ACCT 201)
    • Section number and/or class number
    • Name of instructor
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    Is late add/drop allowed?
    The university will allow some changes to your class schedule after May 1 – we call this the One-Week Exceptions Period.
    • The One-Week Exceptions Period begins 5:01 pm HST Friday, May 1 and goes until 5 pm HST Friday, May 8.
    • Adds during this time are with permission from the instructor only, via email and forwarded to Academic Advising or the Office of the Registrar. It is up to the instructor’s discretion to allow or not allow a student to add a class based on their perception on whether the student has missed too much of the course to catch up.
    • Drops during this time are with the permission of Academic Advising only. A student cannot drop a class themselves. They must request permission by email to have a class dropped. A $10 drop fee will be automatically charged to the student’s account for each class dropped.
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    When does Fall 2020 Registration Begin?
    May 14 (Thur) - Registration begins for students who have applied for graduation

    May 19 (Tues) - Registration begins for students with 90+ credits and EIL students

    May 22 (Fri) - Registration begins for students with 60+ credits

    May 26 (Tues) - Registration begins for students with 30+ credits

    May 29 (Fri) - Registration begins for students with fewer than 30 credits
Returning Home
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    I just read President’s Council’s April 11 letter. What should my immediate actions be?
    Be calm and focus on your finals. You will not be removed from housing.
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    I am a single student graduating at the end of the Winter 2020 Semester. I can’t go home yet and I can’t work. What do I do?
    For graduating single students who are waiting to return home and cannot legally work, the university will cover the costs for housing, the Student Medical Benefit, and food.
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    I am a married student graduating at the end of the Winter 2020 Semester. I can’t go home yet and I can’t work. What do I do?
    For graduating married students who are waiting to return home and cannot legally work, the university will cover costs for housing and the Student Medical Benefit. Married students are encouraged to reach out to their ecclesiastical leaders for further assistance.
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    When I do I actually have to leave?
    As soon as possible. International Student Services and Travel Services will help you find the earliest possible flight dependent on border opening and flight availability.
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    I am a graduating student or a single student. How do I make my travel arrangements to go home?
    F visa holders and all graduating international students can contact International Student Services. All continuing IWORK students, please contact your financial aid counselor. All other students seeking financial assistance to return home, please contact financialaid@byuh.edu
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    If I am graduating and returning home. Can I use my $500 International Processing Fee (IPF) to fund my trip home?
    Yes! The IPF fund is available to all international students who are graduating.
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    I am not graduating, but I am returning to my home country. Who will pay for my fare to return in the fall?
    If the university paid for your return home now, the university will pay for your fare to return to school in the fall.
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    How will I get to the airport?
    After receiving a flight confirmation from Travel Services, the student will receive an email from Facilities Management to verify if transportation to the airport is needed. If the student indicates there are no local relatives or friends to provide transportation, a ride will be scheduled a few hours before the flight time and will leave from the BYU–Hawaii Facilities Management office. There will be no charge to the student. Contact Facilities Management with questions.
Housing
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    What is “temporary housing” as referred to in the President's Council’s letter on April 11?
    While waiting for your flight, you will have housing in the hales. Residential Life is working to consolidate the hales and you may need to relocate to a different hale.
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    With the direction that the hales will be closed, do I need to move off campus until I leave?
    No. Temporary housing is available in the hales until borders are opened and flights are available for you to travel.
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    I have a TVA contract for the Spring 2020 Semester. Can I move in?
    Yes. If you have a spring 2020 TVA contract, and are enrolled in 8.0 or more credits for the Spring 2020 Semester, you can move in.
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    I have already returned home. What will happen to my fall 2020 TVA reservation?
    Pease log into your housing portal and confirm your fall 2020 reservation.
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    I am a married student, my family is here in TVA, my spouse and I are from different countries and our young children are U.S. citizens. Who do I talk to about being able to remain on campus?
    TVA remains open to current residents and spring invitees. For families who cannot leave, they may remain in TVA until they graduate or can otherwise return home.
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    I live off of campus or plan to move off of campus, does the April 11 letter apply me?
    Yes. This letter is addressed to all students. We love you and pray that you will heed our encouragement to return home.
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    Can the university store my belongings until I return in the fall?
    Yes. The university will do what it can to store your belonging while you are away from campus. Read more about Hale and TVA resident storage options on Residential Life's COVID-19 Housing Processes page.
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    I have friends in TVA, can I move in with them?
    No
Employment
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    Should I be working from home during this time?
    Please work with your manager to receive direction on how your department may be implementing a work-from-home policy.

    This is in line with President Tanner's March 16 Announcement.
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    What if my work location is closed?
    If a work location is closed, employees and service missionaries should work with their manager and human resource representative to begin working or serving from home if your duties can be performed remotely as determined by your managing director or DTA. Alternative work or assignments may be offered to individuals who cannot perform their normal work or service functions remotely.
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    What if I am in a high-risk group for COVID-19 illness?
    Employees in a high-risk group for COVID-19 illness should work with their manager and human resource representative to begin working from home if your duties can be performed remotely. Alternative work or assignments may be offered to individuals who cannot perform their normal work or service functions remotely.
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    What if I already have business travel scheduled?
    All university-sponsored travel is suspended until further notice. This includes all international and domestic travel. Please work with the Travel Services to cancel any previously booked travel.
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    What if I am diagnosed with COVID-19?
    Employees should not come to work if they are sick. If an employee is diagnosed with COVID-19, the following policies may apply:

    Full-time employees who are diagnosed with COVID-19:

    · Should use available sick leave for up to a maximum of two weeks
    · Would receive Emergency Replacement Pay if additional sick leave is needed for COVID-19 recovery

    Part-time, on-call, temporary, and intern employees with COVID-19 may receive their standard pay according to the hours they were scheduled to work (subject to ongoing review).
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    Can I use sick leave for COVID-19 illness even if I haven’t been diagnosed?
    Yes. As with any other illness, benefited employees may use paid sick leave when they exhibit symptoms but are not diagnosed with COVID-19.
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    What should I do if I have upper respiratory or influenza-like symptoms or there is a strong likelihood I have been exposed to COVID-19?
    Employees should self-isolate or will be asked to self-isolate when:

    • They have upper-respiratory or influenza-like symptoms
    • It is recommended by their health care provider
    • There is a likelihood that they have been exposed to COVID-19 (e.g. you have recently returned home from a high-risk area or have otherwise been exposed)
    • During self-isolation, technology may be used to support employees working from home
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    What should I do to reduce my risk of exposure to COVID-19?
    Please refer to information provided by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), or your local government agencies for information on how to reduce your risk of exposure.
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    How long will these policies and guidelines be in effect?
    These policies and guidelines will be in effect until additional information is provided by university administration.
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    My supervisor has agreed I can use my office desktop while I work from home. What do I need to do next?
    All faculty or staff who need to take their desktop computers home to work remotely should do the following BEFORE disconnecting equipment:

    1. Backup all WORK RELATED files to Box (Any personal files can be backed up to OneDrive)
    2. Then do one of the following:

    Supervisors call your assigned CSR and they will ask you for the BYUH red tag information

    OR

    Supervisors send an email to hw-oithelp@byuh.edu with the name of the employee who is taking the equipment home and the following pictures attached:
    - BYUH red tag affixed to your computer CPU.
    - BYUH red tag affixed to your monitor.

    Please do NOT take phones, or printers home, as they will not work outside of the campus network. Use the Print document as a PDF in order to save a document in its displayed format. You may forward your office phone to your cell phone, if desired.
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    Are PCC student employees not allowed to work until it opens again?
    The Polynesian Cultural Center (PCC) will have some work hours available to their student employees. This is different than what was initially announced. The most recent update from the PCC President P. Alfred Grace is included below:

    March 19, 2020



    There is work available for any PCC student employee who wants to work. We ask that they report first to their regular supervisor then if needed go to the Work Dispatch Center located in the Tram Depot just inside Gate 10A—the employee entrance. There they will be assigned to a special project work team.

    Facilities Work Teams are primarily doing outdoor work. All workers need to wear closed-toed shoes—no slippers. Please be sure to maintain a safe social distance at all time.

    March 16, 2020



    PCC Student Employees will be given their full authorized hours through at least the end of March. Student employees should communicate with their direct supervisors to find out when and where to report to work and coordinate their schedules for the next two weeks.

    Students need to remember that they should NOT exceed their total authorized hours. They bear the primary responsibility to track their hours and not go over their total authorized hours even in these extraordinary times.


    March 13, 2020



    As most of you know, the Polynesian Cultural Center will be closed from March 16-31, 2020 due to the Coronavirus 2019 pandemic.

    Students who currently work at the PCC have been asked not to report to work while the Center is closed. However, if these students desire to continue working during our closure, they should come to the Pacific Theater on Tuesday, March 17 at 8:00 am to receive work assignments.

    The amount of work hours available per student employee may change from day-to-day based on work available.
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    I am an international student and continue to live in the hales. I have been able to work remotely. Can I do so when I return to my home country?
    No. For those returning home to other countries, employment ends April 17. If you have questions about working in the interim while you wait for your departure, please contact Melissa Martinez in Student Employment.
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    I am an international student and I have been able to work remotely. Can I do so if I remain in the U.S.?
    Yes. If you are a full-time student during the Spring 2020 Semester and receive approval from Human Resources as well as your supervisor to continue working as a critical employee, you will be able to maintain your employment remotely during the Spring 2020 Semester.
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    I am a domestic student and have been able to work remotely. Can I continue to do so from home?
    Yes. If you are a full-time student during the Spring 2020 Semester and receive approval from Human Resources and your supervisor to continue working as a critical employee, you will be able to maintain your employment remotely during the Spring 2020 Semester.
IWORK Payback and Family Contribution
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    Will IWORK students returning home during Winter 2020 Semester still have paycheck withdrawals?
    IWORK students who return home will not be responsible for any future paycheck withdrawals during Winter 2020 Semester. Please see your financial aid counselor for additional questions.
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    I am an IWORK student enrolled in the Spring 2020 Semester. If I return home, will I be required to pay for my IWORK payback and family contribution during the Spring 2020 semester?
    No. Your IWORK payback and family contribution will be waived for the Spring 2020 Semester.
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    I am an IWORK student enrolled in the Spring 2020 Semester. If I stay with friends or family on the mainland, will I be required to pay for my IWORK payback and family contribution during the Spring 2020 Semester?
    Yes and no. If you remain enrolled as a full-time student during the Spring 2020 Semester, and you continue to work remotely, you will be charged for your IWORK payback. Your family contribution will be waived. Human Resources and your supervisor must approve your continued employment while you are on the mainland.
Student Medical Benefit
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    I am an international student, what will happen with my insurance when I go home?
    There will be no Student Medical Benefit coverage while you are away but full coverage will resume when you return to campus.
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    How will the Student Medical Benefit work if I take a Leave of Absence?
    There is no Student Medical Benefit coverage for students on a leave of absence. Once you are re-enrolled as a full-time student in the fall, full coverage will resume.

    International Students who take a leave of absence and remain in the USA must provide International Student Services with verification that they have obtained adequate third party coverage.
Academics
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    How can I obtain academic advisement?
    As of March 19, the Academic Advisory Center will remain open remotely for normal hours to service student needs safely. To that end, you may contact your advisor by telephone, email, or Facebook. See the advisement website for details.
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    Can my professor still process grade changes?
    Yes, we will still be able to do these changes.
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    Will there be changes to the Academic Calendar?
    No, it will remain the same.
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    Will grades be submitted at the end of the semester?
    Yes.
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    How are my plans to do an internship affected?
    Internships are still allowed. However, the administration of funds that usually provide assistance for internships will follow the guideline that university-sponsored travel is suspended until further notice. Please contact the Ho‘okele Department or your academic advisor with any questions.
Pass-No Pass Grading Option
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    How does the Pass/No Pass grading option work?
    At the end of this semester (winter 2020), instructors will submit a letter grade for each of your courses as per the standard grade scheme. After the letter grades are submitted by faculty, you will then be able to choose for each of your courses whether you want to keep the standard letter grade given by your instructor OR convert it to a Pass/No Pass.
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    How does the Pass/No Pass compare to my letter grade?

    Pass:


    a. Letter grade of C or above.
    b. Full course credit is awarded just like the letter grade.
    c. Fulfills program and graduation requirements like the letter grade.
    d. Does NOT contribute (either positively or negatively) to your GPA.

    No Pass:


    a. Letter grade of C– or below.
    b. No credit is awarded.
    c. Does NOT fulfill any program or graduation requirements.
    d. Does NOT contribute (either positively or negatively) to your GPA. This is the one advantage of the No Pass grade.
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    Can I decide this for each course individually?
    YES
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    And I will know what grade I received before I have to decide?
    YES
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    Why would I want to keep the letter grade?
    The choice is entirely up to you, but if your letter grades improve your GPA, qualify you for a merit scholarship that you didn’t have previously, or meet specific program grade requirements (see below), you may want to consider sticking with those letter grades.

    You may also want to consider keeping the letter grades if you plan to transfer to another university or plan to apply to graduate or professional programs. You should directly contact these institutions because historically, Pass (P) grades have not transferred well.

    Also, note that many programs require a minimum of a C– for courses to count in the major. The Pass grade will qualify, but the No Pass grade will NOT. Therefore, if you got a C– in a majors course, you probably want to keep the letter grade.

    Likewise, minors and University core requirements can be fulfilled with D grades. Thus, if you earned a D grade in one of those courses, you may want to keep the letter grade to avoid having to repeat the course.

    Remember, No Pass grades do NOT fulfill any program or graduation requirements.
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    How will this affect merit scholarships?
    If you have a merit scholarship right now and your grades from winter lower your GPA so that you wouldn’t qualify for a spring merit scholarship, then take the Pass/No Pass option so that your GPA doesn’t change. Then you will still qualify for a merit scholarship.

    If you don't currently have a merit scholarship and are hoping to qualify for one for spring, you must keep all your letter grades as assigned by your instructor.
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    What about U.S. Federal financial aid?
    Federal financial aid eligibility for spring semester or next fall should not be impacted by choosing Pass grades instead of letter grades. However, No Pass grades can affect the calculation of the percentage of completed classes for determining eligibility for aid. Specific questions about your personal financial aid situation should be directed to the Financial Aid & Scholarship department ( 675-3316 or financialaid@byuh.edu).
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    What about the Veterans’ Education Benefits?
    If you receive VA benefits to assist with your education, contact Mayette Fonoimoana ( 675-3746 or mayette.fonoimoana@byuh.edu) prior to requesting the Pass/No Pass option.
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    How do I make my request for the Pass/No Pass option?
    We are in the process of creating a simple form that you will be able to fill out electronically and email to the Office of the Registrar. We will send the form and instructions for submitting it before the end of winter semester.
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    What if I want to keep my letter grades?
    Then no action is needed. You only need to submit the form if you want to convert your grades from one or more classes to Pass/No Pass.
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    Is there a deadline to submit my request?
    YES. It will be due May 15, 2020. After that date, we will assume you want to keep your letter grades as assigned by your instructors. However, you should submit your request before May 1 if you are planning on a merit scholarship for spring semester. Doing so will make sure that we know your intentions prior to disbursing the scholarships.

    Again, if you plan to keep your letter grades as assigned by your instructor, you don’t need to do anything, and we will use the GPA data with those letter grades to make scholarship decisions.
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    In my major, I have to get a certain grade in specific classes in order to advance in the program. How does that work with the Pass/No Pass option?
    If your major has specific course grade requirements, those requirements still stand, and the Pass grade will NOT substitute for the required grade. You will need to use a successful letter grade or retake the course in that case. Below is a chart of majors with such requirements.

    Major Course Required Grade
    Accounting ACCT 201 B– or better
    Accounting ACCT 203 B– or better
    BUSM/Marketing BUSM 304 B– or better
    BUSM/Finance BUSM 301 B– or better
    BUSM/Operations & Supply Chain BUSM 361 B– or better
    BUSM/Economics ECON 200 B– or better
    BUSM/Human Resources BUSM 310 B– or better
    Information Technology CIS 200 B– or better
    Information Systems CIS 200 B– or better
    TESOL/TESOL ED TESOL 240 C+ or better
    TESOL/TESOL ED LING 210 C+ or better
    Social Work SOCW 160 C+ or better
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    How long will it take for the conversion from letter grade to Pass/No Pass to be posted to my record?
    Requested changes will be posted in the order received. Due to the high volume of requests, posting may take several days after you submit your request. If you have not received email verification of your requested changes within two weeks of your submission, contact the Office of the Registrar by emailing whitford@byuh.edu. NOTE to students trying to maintain a merit scholarship: if you submit your request by May 1, we will factor that request in determining your eligibility for spring scholarships even if the change in grade is not yet posted to your record.
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    How will a change of grade from letter to Pass/No Pass affect my chances for getting accepted to a graduate or professional program after BYUH?
    This is an important question that you should direct to the program(s) you plan to apply to. Keep in mind, though, that every university in the world will remember the special circumstances of winter, 2020.
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    This is great! Will you do this again for spring 2020?
    No. This applies only to winter 2020.
Graduating Students
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    Can I still get a transcript?
    Transcripts will still be available by going to GetMyTranscript.org. We will process orders daily.
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    With commencement canceled, will I still graduate?
    Yes. After this semester we will be reviewing all graduation files and those who have completed all the requirements you will receive your diploma in the mail.
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    Can I participate in another commencement since I will miss Winter 2020 Commencement?
    Yes, you may. Email Daryl Whitford at whitford@byuh.edu to let her know when you would like to participate.
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    Can I get a refund for my cap & gown?
    Please contact the Bookstore. (808) 675-3563
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    Will we get the same things as a graduate who participates in commencement exercises?
    Yes. We will mail those to you after the semester is over.
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    I am a graduating student or a single student. How do I make my travel arrangements to go home?
    F visa holders and all graduating international students can contact International Student Services. All continuing IWORK students, please contact your financial aid counselor. All other students seeking financial assistance to return home, please contact financialaid@byuh.edu.
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    I am a single student graduating at the end of the Winter 2020 Semester. I can’t go home yet and I can’t work. What do I do?
    For graduating single students who are waiting to return home and cannot legally work, the university will cover the costs for housing, the Student Medical Benefit, and food until you can return home.
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    I am a married student graduating at the end of the Winter 2020 Semester. I can’t go home yet and I can’t work. What do I do?
    For graduating married students who are waiting to return home and cannot legally work, the university will cover costs for housing and the Student Medical Benefit until they can return home.

The status of on-campus facilities has moved to a new On-Campus Facilities page.