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Frequently Asked Questions

Spring Semester 2020
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    Will there be a Spring semester or will BYU–Hawaii be closed?
    Spring Semester 2020 will only be offered remotely. Students will be able to complete courses wherever they reside.

    We encourage all students, no matter where they live, to continue to register for classes so they can progress toward their degree.
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    Will students be allowed to stay on campus?
    Yes. Students may stay on campus if they are unable to return home. Housing will be available for students who remain on campus.

    Students who are able to return home should do so.
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    What about international students?
    International students should also return home if possible. This applies to all international students, including IWORK students.
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    What if I can’t afford to go home?
    The university is exploring options to provide limited assistance to students who can demonstrate significant financial need. More details will be posted as they are available.
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    Will employment be available for students who stay on campus?
    Limited work opportunities may be available. Students should work with their supervisor to determine if there is work available.
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    How will my decision to enroll in Spring semester affect the number of semesters I have to graduate?
    We anticipate students should still be able to complete their studies within the time allotment provided by current policy. A robust curriculum is being provided during Spring semester. Specific situations precipitated by the coronavirus pandemic that affect the ability to graduate on time will be considered by the usual appeal process.
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    If I am returning home to take my online courses for Spring semester 2020, will I still be eligible for the Student Medical Benefit plan?
    Only students who remain on the island of Oahu and are taking eight or more online credits will be eligible for the Student Medical Benefit plan. All care will need to be coordinated through the BYUH Health Center.
Academics
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    How can I obtain academic advisement?
    As of March 19, the Academic Advisory Center will remain open remotely for normal hours to service student needs safely. To that end, you may contact your advisor by telephone, email, or Facebook. See the advisement website for details.
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    Can my professor still process grade changes?
    Yes, we will still be able to do these changes.
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    Will there be changes to the Academic Calendar?
    No, it will remain the same.
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    Will grades be submitted at the end of the semester?
    Yes.
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    How are my plans to do an internship affected?
    Internships are still allowed. However, the administration of funds that usually provide assistance for internships will follow the guideline that university-sponsored travel is suspended until further notice. Please contact the Ho‘okele Department or your academic advisor with any questions.
Graduating Students
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    Can I still get a transcript?
    Transcripts will still be available by going to GetMyTranscript.org. We will process orders daily.
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    With Commencement canceled, will I still graduate?
    Yes. After this semester we will be reviewing all graduation files and those who have completed all the requirements you will receive your diploma in the mail.
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    Can I participate in another Commencement since I will miss Winter 2020?
    Yes, you may. Email Daryl Whitford at whitford@byuh.edu to let her know when you would like to participate.
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    Can I get a refund for my cap & gown?
    Please contact the Bookstore. (808) 675-3563
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    Will we get the same things as a graduate who participates in Commencement?
    Yes. We will mail those to you after the semester is over.
On-Campus Facilities (Alphabetical)
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    Will the Academic Advisory Center remain open?
    As of March 19, the Academic Advisory Center will remain open remotely for normal hours to service student needs safely. To that end, you may contact your advisor by telephone, email, or Facebook. See the advisement website for details.
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    Will the Accounting and Business labs remain open?
    Yes, the Accounting and Business labs will remain open. Hours are posted on the doors.
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    Will the Bookstore remain open?
    As of Tuesday, March 24, the Bookstore, including the online store, will be closed through April 30.

    Cap and gown pick-up as well as book buy-back will be available at certain times (to be announced).

    Cellphone services will be are available remotely Monday through Friday, 10 am – 2 pm. Any questions or concerns can be sent to cellphone@byuh.edu.
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    Will the Center for Academic Success remain open?
    The Center for Academic Success will be available for remote assistance via phone or email only.
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    Will the Computer and Information Systems Lab remain open?
    Yes, the Computer and Information Systems Lab will remain open. Hours are posted on the doors.
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    Will Counseling & Disability Services remain open?
    All scheduled mental health services will be provided via telemental health. Crisis intervention will continue to be provided face-to-face. Students who do not have access to video technology may call us to set up an in-office telemental health appointment. Due to licensing restrictions, students who have traveled home (out-of-state) will be referred to providers in their home area.

    After-hours support for crisis is available by calling (808) 675-3911.
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    Will The HUB Game Center remain open?
    As of Tuesday, March 23, The HUB Game Center will be closed until further notice.
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    Will the Fitness Center remain open?
    As of 4 pm on Monday, March 23, the Fitness Center will be closed until further notice.
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    Will Food Services locations remain open?
    Food Services has modified hours and procedures for each establishment.

    • Club Dining will have modified hours and plated to-go meals. As of March 21, the seated dining area will be closed. Read a full list of hours and modifications on the Club Dining website.
    • The Seasider dining area will be closed. Ordering online is strongly encouraged. Entrance to the Seasider will be limited during peak hours. View a full list of hours and modifications on the Seasider webpage.
    • The C-Store will still be open and entrance will be limited. View hours of operation on the C-Store webpage.
    • The Micro Market is now closed.
    • Catering will be offering take out services only. Full-service catering will be closed. View take out ordering options on the Catering webpage.
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    Will International Student Services remain open?
    All international student requests, questions, and concerns will be handled by email and phone only— (808) 675-3516 or (808) 675-3517. Check the International Student Services website often for updates.
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    Will the Language & Speech Center remain open?
    Yes, the Language & Speech Center will remain open. Hours are posted on the doors.
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    Will the Library remain open?
    The Library will be closed to all non-students and non-employees. This includes dependents. Please be prepared to show current BYUH student, faculty, or staff ID to gain entrance.

    Beginning Tuesday, 24 March, Library hours will be 8 am-8 pm, Monday through Saturday. Library hours may be further adjusted as circumstances warrant.

    View available library services and resources.
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    What precautions is the Library taking to protect patrons?
    The Library will be posting reminders about COVID-19 preventative measures, including hand washing and social distancing. Campus Property Services are wiping down computer keyboards daily. In addition, while we remain supplied, patrons can request disinfectant wipes to wipe down keyboards before each individual use. Also, while we remain supplied, hand sanitizer is available for use.
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    Will the Mail Center remain open?
    Yes, the Mail Center will remain open.
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    Will the Math Lab remain open?
    The Math Lab will remain open. Hours are posted on the door to the lab.
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    Will the McKay Pool remain open?
    As of 4 pm on Monday, March 23, the McKay Pool will be closed until further notice.
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    Will Print Services Priority Prints remain open?
    As of Tuesday, March 24, Priority Prints is closed. Print Services will be open on a limited schedule for essential and emergency services for BYUH and PCC only.
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    Will the Reading Writing Center remain open?
    The Reading Writing Center will be providing remote tutoring only. Appointments for online tutoring can be made via phone at (808) 675-3629 or by following the sign-up instructions on the Reading Writing Center website.
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    Will Seasider Sports still have open gym activities?
    As of Tuesday, March 23, there will be no open gym events until further notice.
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    Will Travel Services remain open?
    All travel requests and questions regarding travel arrangements will be handled by email and by phone only. You can email or call the following with any questions:

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    Will the Testing Center be operational?
    The Testing Center has suspended all face-to-face testing services and will be closed until further notice. The Testing Center will continue to service courses using Proctorio and will be working remotely. Please direct any questions to testingcenter@byuh.edu.
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    Will the Visual Arts Labs remain open?
    Yes, the Visual Arts Labs will remain open. Hours are posted on the doors.
Employment
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    Will IWORK students returning home still have paycheck withdrawals?
    IWORK students who return home will not be responsible for any future paycheck withdrawals during Winter Semester. Please see your financial aid counselor for additional questions.
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    Should I be working from home during this time?
    Please work with your manager to receive direction on how your department may be implementing a work-from-home policy.

    This is in line with President Tanner's March 16 Announcement.
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    What if my work location is closed?
    If a work location is closed, employees and service missionaries should work with their manager and human resource representative to begin working or serving from home if your duties can be performed remotely as determined by your managing director or DTA. Alternative work or assignments may be offered to individuals who cannot perform their normal work or service functions remotely.
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    What if I am in a high-risk group for COVID-19 illness?
    Employees in a high-risk group for COVID-19 illness should work with their manager and human resource representative to begin working from home if your duties can be performed remotely. Alternative work or assignments may be offered to individuals who cannot perform their normal work or service functions remotely.
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    What if I already have business travel scheduled?
    All university-sponsored travel is suspended until further notice. This includes all international and domestic travel. Please work with the Travel Services to cancel any previously booked travel.
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    What if I am diagnosed with COVID-19?
    Employees should not come to work if they are sick. If an employee is diagnosed with COVID-19, the following policies may apply:

    Full-time employees who are diagnosed with COVID-19:

    · Should use available sick leave for up to a maximum of two weeks
    · Would receive Emergency Replacement Pay if additional sick leave is needed for COVID-19 recovery

    Part-time, on-call, temporary, and intern employees with COVID-19 may receive their standard pay according to the hours they were scheduled to work (subject to ongoing review).
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    Can I use sick leave for COVID-19 illness even if I haven’t been diagnosed?
    Yes. As with any other illness, benefited employees may use paid sick leave when they exhibit symptoms but are not diagnosed with COVID-19.
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    What should I do if I have upper respiratory or influenza-like symptoms or there is a strong likelihood I have been exposed to COVID-19?
    Employees should self-isolate or will be asked to self-isolate when:

    • They have upper-respiratory or influenza-like symptoms
    • It is recommended by their health care provider
    • There is a likelihood that they have been exposed to COVID-19 (e.g. you have recently returned home from a high-risk area or have otherwise been exposed)
    • During self-isolation, technology may be used to support employees working from home
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    What should I do to reduce my risk of exposure to COVID-19?
    Please refer to information provided by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), or your local government agencies for information on how to reduce your risk of exposure.
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    How long will these policies and guidelines be in effect?
    These policies and guidelines will be in effect until additional information is provided by university administration.
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    My supervisor has agreed I can use my office desktop while I work from home. What do I need to do next?
    All faculty or staff who need to take their desktop computers home to work remotely should do the following BEFORE disconnecting equipment:

    1. Backup all WORK RELATED files to Box (Any personal files can be backed up to OneDrive)
    2. Then do one of the following:

    Supervisors call your assigned CSR and they will ask you for the BYUH red tag information

    OR

    Supervisors send an email to hw-oithelp@byuh.edu with the name of the employee who is taking the equipment home and the following pictures attached:
    - BYUH red tag affixed to your computer CPU.
    - BYUH red tag affixed to your monitor.

    Please do NOT take phones, or printers home, as they will not work outside of the campus network. Use the Print document as a PDF in order to save a document in its displayed format. You may forward your office phone to your cell phone, if desired.
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    Are PCC student employees not allowed to work until it opens again?
    The Polynesian Cultural Center (PCC) will have some work hours available to their student employees. This is different than what was initially announced. The most recent update from the PCC President P. Alfred Grace is included below:

    March 19, 2020



    There is work available for any PCC student employee who wants to work. We ask that they report first to their regular supervisor then if needed go to the Work Dispatch Center located in the Tram Depot just inside Gate 10A—the employee entrance. There they will be assigned to a special project work team.

    Facilities Work Teams are primarily doing outdoor work. All workers need to wear closed-toed shoes—no slippers. Please be sure to maintain a safe social distance at all time.

    March 16, 2020



    PCC Student Employees will be given their full authorized hours through at least the end of March. Student employees should communicate with their direct supervisors to find out when and where to report to work and coordinate their schedules for the next two weeks.

    Students need to remember that they should NOT exceed their total authorized hours. They bear the primary responsibility to track their hours and not go over their total authorized hours even in these extraordinary times.


    March 13, 2020



    As most of you know, the Polynesian Cultural Center will be closed from March 16-31, 2020 due to the Coronavirus 2019 pandemic.

    Students who currently work at the PCC have been asked not to report to work while the Center is closed. However, if these students desire to continue working during our closure, they should come to the Pacific Theater on Tuesday, March 17 at 8:00 am to receive work assignments.

    The amount of work hours available per student employee may change from day-to-day based on work available.
Other
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    Is BYU–Hawaii encouraging students to go home during this time?
    All students, including international students, should return home if possible. Students may stay on campus if they are unable to return home. For students who are unable to return home, services, small-group activities, and approved student housing will continue to be available. Students who are able to go off-island may complete their courses remotely.